Returns is a scheme provided by us directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same return policy. For all products, the policy on the product page shall prevail over the general return policy. Do refer the respective item’s applicable return policy on the product page for any exceptions to the table below.

The return policy is divided into two parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

All Products
  • 10 days
  • Replacement only
  • In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through a call from technical team.
  • If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost.
  • Note- If the rectification comes frequently then rectification cost will be applicable as per T&C.

Products are not eligible for returns

No Returns categories

Products not in warranty or exceeds the time for replacement (10 days) are not returned and all we ask for is the product returned back to us must have intact original Packaging, seal, and the accessories.

 

Plants  Plants are not available for the return policy
Pots  Pots will only be returned after proper checking

Part 2 – Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

Your product will be checked for the following conditions after received to us:

Category Conditions
Complete Product

All in-the-box accessories & freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning any product.

Undamaged Product

The product should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product’s original packaging/ box should be undamaged. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the customer to us.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the customer to us.

Since this product is shipped using the services of our courier partners, the date of delivery is an estimate. Your gift may be delivered prior or after the chosen date of delivery. A courier product is delivered separately from other hand delivered products. No deliveries are made on Sundays and National Holidays. Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address. All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your gift.